You need a dedicated iPad/Tablet to receive Drivu orders, given that the device will only be used for Drivu and no other apps.
Drivu app will be installed from the App Store or Play Store & has to be open all the time. You will login into Drivu App using the same credentials at time of signup from the website.
Can I use Drivu in the same iPad/Tablet used for the POS or the one used for menus?
The Device should be dedicated & only used for drivu orders. This will cause delays in receiving customer orders, thereby receiving customer complaints. Using the iPad/Tablet for things other than Drivu causes issues & will affect the customer experience.
What are the iPad/Tablet specifications?
Any iPad would work with iOS 10 or above.
A stand with the iPad as it is operationally better to view orders.
For Android tablets, Lenovo 8 inch with 2GB memory is mostly used.
Can we use an iPhone instead of an iPad?
Drivu for shops is currently compatible with iPads/tablets only.
Can we use HotSpot instead of WiFi?
HotSpot from a mobile phone will lead to connection issues, thereby delays in receiving orders & affecting customers experience.
How long does it take to set up the account? & When can we go live?
You can be live in the same hour of signing up if the following points are done:
Signup through the website, upload all the menu & required details
Have an iPad or Tablet used only for Drivu orders, placed at the Store.
Download Drivu & login into your order’s dashboard.
What are the costs involved to join Drivu?
Joining Drivu is free. There are no setup fees, no subscription fees or any change in your infrastructure or operations.
We charge 15% as service fees from the total value of each order, in addition to 2.35% for online payments along with VAT
We charge for picked up orders only. We don’t charge on orders that have been rejected by the shop
Free digital loyalty stamps feature & we do not charge any service fees on the complimentary items
There are no cancellation charges
When will the Drivu team come to the shop for training?
Our training is done remotely only. A 3-minute video is available to watch once logged into the Order’s dashboard. After the staff watches the video, our training team will be giving a “quality assurance” call to make sure all points are covered; after which the account can be live.
What are the customers' payment options on Drivu?
Cash paid directly to the store. For cash orders, the cash change due will be mentioned in the order if the customer mentioned it, so the staff can bring it out along with the order. Customers can pay using their physical credit card as well directly to the store.
If the customers decide to use their credit cards on the shop’s device, then Drivu considers it as a cash order, not online.
Online payments through Drivu, which makes the experience even more magical as the staff will focus on preparing the order & the customer doesn't need to check his wallet.
When do we get our money from online payments sales?
Invoices are sent weekly along with the detailed sales report & statement of account to the management & accounts.
Account settlements happen on a monthly basis. We transfer the net balance amount to your shop bank account the first week of every month when it's above AED500.
We will calculate all the fees for both cash and online orders. Drivu fees & online payment fees will be deducted from online payments.
What are the specifications for menu photos?
The menu photos to be 1:1 ratio like Instagram pictures or 900x900 pixels, and less than 500kb in size.
What if we don't have photos now?
The menu can be updated anytime. If you don’t have photos, the shop’s logo will be used instead.
How can I see the menu before going live?
You can currently view it from the website only.
Can I add menu descriptions?
Yes, menu item descriptions can be added.
What if we decided to stop the service?
You can notify us one month ahead of time by email, so we can arrange for our accounts closing.
What if we already signed exclusivity with other delivery apps?
Drivu is only specialized in drive-thru orders & not looking into delivery. Drivu is the best way for your customer’s delight as they will receive the order fresh and in best quality.
What information is needed to setup the account?
Price List & Photos
Contact number of the Store
VAT: are prices VAT inclusive or 5% to be added to them?
Email address to send weekly invoices
Bank Account Number & IBAN
Number of digital loyalty stamps you would like for the customer to get a free item
What if I want to go offline during peak hours?
Customers can only order during your working hours and then it will be automatically offline. You can go manually offline during those hours.
Can the customer see the average time of preparation?
Yes, the average time of preparation is displayed once the order is placed. Also if an item has a longer average time, it will be highlighted to the customers.
What if the customer didn’t pick up the order?
Drivu helps you avoid such situations. The staff prepares the order only when the customer is very near. This will be clear from the Drivu dashboard, as the staff will know the real time location of the customer & how many minutes left to arrive.
As for customers using Drivu for the first time, the staff will be notified that they are first timers. They can only prepare the order once the customer is near or they can also call the customer.
There is a reject button to cancel the order as well.
Can the staff see the full day sales?
Yes, the dashboard will list the Total Sales for the day from Drivu along with the list of detailed orders per day. They can see how much was the total cash sales and how much online sales.
Do you have a support feature for the staff?
There’s an instant support button on the Shop’s Dashboard, the staff can click and our support team will be calling the store immediately for any order or technical issue.
The management will also be receiving an email from our customer service team if an order got missed by the staff in case the order was not accepted for more than 5 minutes.
Can we add items? Or change the menu after sending the requirements?
Yes. You can add/ change items or pictures at any time from the website or the dashboard.
Can we edit prices or remove items from the menu?
Yes. You can either do it directly from the website or the dashboard
What’s the digital loyalty stamp feature on Drivu? We don't have loyalty cards yet?
That’s fine. Digital loyalty stamps is a free feature we provide to the shops even if they don’t have loyalty cards. The system has a maximum of 10 stamps and it will give a free loyalty drink/item from the shop. It will appear once the customer opens your shop menu. It is automatically recorded so the staff doesn’t need to stamp or remember. When customers use the full stamps, it’ll appear in the iPad/Tablet that the order is paid by loyalty stamps.
What if the pickup point location is far from the coffee shop?
Drivu resolves that easily. The pickup point will appear on the customers map as a green circle. They will know where to stop to get their order.
How to sign the contract?
With your business sign up & online registration, you’ll automatically agree to the terms & conditions which will appear to you at the time of signing up with your details, they can be found here.
Do you have delivery?
No, Drivu is a drive-thru service, customers send their Drive-thru orders & don't like to call, wait or go through the traditional way of ordering. It’s faster, convenient & delightful.
Can we know the average waiting time for the cars waiting?
Average waiting time will be also shown in the order’s dashboard for the shop’s management to see how long the customers are waiting outside. The magical experience is to have the staff waiting for the customer upon arrival based on the time shown in the dashboard.
Can we apply offers and discounts to customers?
Yes, discounts can be applied to certain categories of the menu or the full menu for a specific period of time.